Case Management
Lab communication is key! Learn more about the status of your orders, how to update or edit order information, and more.
- Sending Cases from Practice Portal (.stl, .ply, .dcm & 3oxz Files)
- Ordering Multiple Restorations In A Single Order
- Dandy's Mobile App
- How to watch a Video Design Review
- How to Place Orders Using Diagnostic Scans
- How to Use Diagnostic Scans as Pre-Prep Scans on Chairside
- Using the 'Patients' Tab in the Doctor Portal
- How to Download Lab Slips for Placed Orders
- How to Compare Design Previews Side-by-Side
- How to Review, Accept, or Request Redesign of a Digital Design Preview
- How to Change the Shade on a Submitted Order
- How to Edit a Tooth Number on a Submitted Order
- How to Change the Doctor on a Submitted Order
- How to Change the Preferences on a Submitted Order
- How to Change the Material on a Submitted Order
- How to Pause and Resume Orders
- TRIOS Software Overview and Navigation
- How to add an additional item to an in progress order
- How to Provide Order Feedback on a Completed Case
- How to Add & Cancel a Digital Design Preview to an Order
- How to Start a New Case
- How to Track My Orders
- Cancel an Order in the Portal or Chairside
- How to Order a Physical Wax-Up + Matrix
- How to Order a Study Model
- How to Attach Scans to Order
- How to Upload an Image or a File to an Order
- Understanding Rush Shipping
- Starting a Case for an Existing Patient with a Recent Case
- How to Submit a Refabrication in the Doctor Portal