We offer rush shipping because we understand that timely delivery of your orders is critical to overall patient care. It's important to clarify that rush shipping does not accelerate the manufacturing process of an order. Instead, it allows for expedited shipping once the order is ready.
This article provides an overview of Dandy's rush shipping policy as well instructions for adding rush shipping to orders.
Key details about rush shipping
- Rush shipping fee: $25 per order
- Delivery method: overnight shipping via Next Day Air (NDA)
- Purpose of rush shipping: ensures expedited shipping for eligible orders
- Limitations: rush shipping applies only to select products and cannot speed up the manufacturing process of an order
Orders eligible for rush shipping
Currently, Dandy offers rush shipping only for select products with the following specifications:
- Crowns: posterior crowns made with either Zirconia Monolithic or Zirconia Translucent Aesthetic materials
- Bridges: posterior bridges made with either Zirconia Monolithic or Zirconia Translucent Aesthetic materials
Rush shipping is not currently available for combo cases or non-eligible items.
Additional information about rush shipping
- Optional service: you can opt into rush shipping at checkout for eligible orders.
- Order prioritization: rush orders are systematically prioritized to meet the Next Day Air deadline.
- Split orders: only eligible items will be shipped via rush if included in a split order.
Limitations to keep in mind
- Edits after checkout: rush orders cannot be modified once submitted to ensure timely processing.
- Non-eligible items: orders with non-eligible items will not display the rush option at checkout on Chairside.
- Combo cases: rush shipping is not available for combo cases.
How to add rush shipping at checkout in Chairside
The option to add rush shipping appears at the final step of the checkout workflow after all scans have been captured. Before pressing the 'Place order' button, select $25 Rush Shipping from the available shipping options.
Note: the '$25 Rush Shipping' option will only be displayed for eligible order types. If the option is not available, the order does not meet the required specifications.
Frequently asked questions (FAQs)
Q: How much does rush shipping cost?
A: Rush shipping is available for a $25 fee.
Q: Can rush shipping speed up the manufacturing process?
A: No, rush shipping only applies to the shipping process. Manufacturing timelines remain unchanged.
Q: How do I add rush shipping to an order?
A: Select the rush shipping option during the checkout flow on Chairside. This is the last menu that you are presented with prior to place the final 'Place order' button.
Q: I forgot to add rush shipping during checkout on Chairside. How do I add it now that I've placed my order?
A: Contact our customer experience team for assistance.
Q: Can I choose different shipping speeds for items in the same order?
A: No, the shipping speed applies to all eligible items in the order.
Q: Is rush shipping available for all products?
A: Currently, rush shipping is only available for Posterior Zirconia Monolithic and Zirconia Translucent Aesthetic crowns and bridges.
Q: Can I remove rush shipping after placing my order?
A: No, rush shipping cannot be removed once selected.
Why a Rush Shipping Policy?
We recognize the urgency often required in dental care and strive to meet your needs promptly. Our rush shipping policy is in place to ensure the highest quality of service.