1. Dandy
  2. Order Management
  3. Submitting Orders

Starting a Case for an Existing Patient with a Recent Case

Dr. Jeremy Wano
Updated
The information provided in this article is intended for use by licensed dental and healthcare professionals only, for informational purposes only, and does not constitute medical or dental advice or replace clinical judgment. The treating clinician bears sole responsibility for all diagnostic and therapeutic decisions made in connection with patient care.

In Chairside, if you start a case for a patient that Dandy has delivered a case for within the last month, you will see those recent cases. 

Dandy gives you the choice to 'Refabricate' that case, or 'Order something new'

 

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Refabricate

If something went wrong with the previous case, like a shade or fit issue, Dandy has a dedicated refab workflow that guides you step-by-step and may ask you to rescan.

Order Something New

If you would like to start an entirely new case, select this option

New Case

If you proceed with a new case and Chairside recognizes it is similar to the previous cases, it will ask you one more time if this is a refabrication request. Feel free to click 'Continue as a new order' if this is not a refabrication request.

 

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Instructions for Use

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