In Chairside, if you start a case for a patient that Dandy has delivered a case for within the last month, you will see those recent cases.
Dandy gives you the choice to 'Refabricate' that case, or 'Order something new'
Refabricate
If something went wrong with the previous case, like a shade or fit issue, Dandy has a dedicated refab workflow that guides you step-by-step and may ask you to rescan.
- Note: You can also submit a refabrication through the Dandy Portal. Learn more about this in the article, How to Submit a Refabrication in the Practice Portal
Order Something New
If you would like to start an entirely new case, select this option
New Case
If you proceed with a new case and Chairside recognizes it is similar to the previous cases, it will ask you one more time if this is a refabrication request. Feel free to click 'Continue as a new order' if this is not a refabrication request.