How to Submit a Refabrication in the Doctor Portal

This article provides instructions on how to submit a refabriaction request via the Portal.

Note: You can also submit a refabrication request via Chairside while the patient is in chair. Learn more about this Chairside workflow here.

Submitting a Refabrication in the Doctor Portal

Step 1 - Log on to your Doctor Portal

Step 2 - Navigate to the Order Details page

  • Navigate to the Order Details page of the respective order.
  • To access this page, select the 'Orders' tab from the navigation bar at the top of your Portal. From there, find the respective order from the list of orders.

Screen Shot 2025-01-14 at 11.43.07 AM.png

Step 3 - Select the 'Refabricate order' button

  • On the Order Details page, find the 'Quick order actions' menu on the righthand side.
  • From this menu, select the 'Refabricate order' button.
  • Note: once you select the 'Refabricate order' button, you will be guided through the remaining steps in refabrication workflow. Be mindful of the instructions and options available at each step

Screen Shot 2025-01-14 at 11.44.47 AM.png

 

Step 4 - Identify which case you wish to refabricate

  • From the list of orders provided, identify the specific order you with the refabricate.

Screen Shot 2025-01-14 at 11.45.27 AM.png

Step 5 - Identify issues with the order

  • From the list provided, select the specific issues that require the order to be refabricated.
  • This ensures the lab understands what needs to be addressed.

Screen Shot 2025-01-14 at 11.46.24 AM.png

Step 6 - Add additional scans (if needed)

  • If you are not planning on rescanning the patient, you also have the option of included other saved scans.
  • All available scans can be used, including:
    • Diagnostic scans.
    • Chairside scans from other cases.
    • Scans uploaded from your computer.
  • Use the 'Preview' link to preview the scan before selecting it to be used. Confirm the quality of your scans at this step to ensure accuracy.
  • Important: If you skip this step, the refabrication will use the original scans submitted with this case by default.

Screen Shot 2025-01-14 at 11.46.55 AM.png

Step 7 - Share any additional information (if needed)

  • Once on this menu, you have the opportunity to include additional information, including:
    • Add written instructions
    • Attach files, photos, or x-rays
    • Add on a Digital Design Preview

Screen Shot 2025-01-14 at 11.47.37 AM.png

Step 8 - Review the original design

  • View the original design for the order based on the original scans submitted for this case. Mark up the design as needed.

Screen Shot 2025-01-14 at 11.48.07 AM.png

Step 9 - Review the summary of the updated order

  • This screen will display a list view of:
    • All included scans.
    • Additional information added to the refabrication order.
  • Select the 'Start refabrication order' button to place your order.

Screen Shot 2025-01-14 at 11.48.44 AM.png

Step 10 - Review the updated ETA for order

  • An updated ETA for the refabricated order will be displayed.
  • If you added on a design preview, the ETA displayed will be for the design preview's readiness.

Screen Shot 2025-01-14 at 11.49.24 AM.png

Step 11 - Review reflected changes on Order Details page

  • Once complete, you’ll be able to see the changes reflected in the order time line on the Order Details page.

Screen Shot 2025-01-14 at 11.49.54 AM.png

Was this article helpful?
4 out of 11 found this helpful
Live Support Hours
Monday - Friday: 8 am - 9pm ET Saturday: 9 am - 4 pm ET
Chat With Us
By clicking here and logging into your account on the Dandy Portal.
Call Us
At (267) 310-3332 or tap here to call us on your mobile phone.