Overview: This guide explains the invoicing timelines for Dandy products and services to help practices manage financial schedules and understand when charges appear on statements.
Monthly Submission Deadlines
To include a product in the current month's invoice, users must submit the order by 6:59 PM ET (3:59 PM PT) on the last day of the month. Orders submitted after this time will appear on the following month's invoice.
Same-Day Invoicing Products
Dandy invoices products typically completed in a single appointment on the same day the user submits the case. Same-day invoicing applies to:
Crowns and Bridges
Implants
Night Guards and Sleep Apnea Appliances
Bleaching Trays and TMD Appliances
Physical Wax-ups and Printed Models
Milestone-Based Invoicing for Complex Products
Orders requiring multiple appointments or doctor approval are invoiced at specific stages rather than the full price upfront.
Partials
Dandy invoices partials per stage of fulfillment.
Try-ins are invoiced on the day of submission of the Try-in.
Finals are invoiced on the day the user submits the request to proceed to the final stage.
Dentures
Dandy invoices Dentures per stage of fulfillment.
Try-ins are invoiced on the day of submission of the Try-in.
Finals are invoiced on the day the user submits the request to proceed to the final stage.
Aligners
Dandy invoices aligners once the user approves the treatment plan.
Surgical Guide
Dandy invoices surgical guides upon the completion of the review with Dandy Experts.
Canada Customer Invoicing
Customers in Canada receive an invoice immediately upon case delivery.
Standard Cases: Dandy invoices items like a "Crown #3" at the time of delivery.
Multi-Stage Cases: Dandy invoices items like "Upper Denture - Wax Rims" with the final case delivery.
Aligners: Dandy delivers all trays to the office with an invoice for the total treatment cost.
Monthly Statements: Canadian offices also receive a monthly summary invoice containing all completed cases, carryover credits, or remaining balances.
Cancellations, Holds, and Remakes
Order Cancellations: Dandy does not bill orders cancelled before they enter the fabrication stage. If a user cancels an order during fabrication or shipment, Dandy bills the full case fee.
On-Hold Orders: Orders on hold when invoices are finalized will not appear on that month's statement. Dandy will include the charges once fabrication resumes.
Remakes: Dandy adds a remake fee if the user requests a change to the original shade or material.
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