Overview: This guide explains the invoicing timelines for Dandy products and services to help practices manage financial schedules and understand when charges appear on statements.
Invoicing Timelines
Invoices are sent on the first of every month, and payment is due on the 8th of every month.
How Invoicing Works at Dandy - USA
Cases are added to the monthly invoice at specific times during the order lifecycle. At the end of the billing cycle, cases that are on the invoice are billed to the practice.
Products Added to Invoice at Time of Submission
All Dandy Products are added to the invoice at the time of order submission except for Aligners and Surgical Guides
Please Note: Dandy charges Removable Try-ins and Finals separately to help accurately account for each product manufactured
Products Added to Invoice at Specific Milestones
Some complex products are not manufactured until approval from the practice. To help avoid unnecessary charges, the following products are added to the invoice at the time of treatment plan approval.
- Aligners
- Surgical Guides
Products Removed from Invoice
During the lifecycle of a case, issues may arise. Cases go on hold and manufacturing has not been performed.
Order Cancellations:
- If a case is cancelled before it enters fabrication, it will be removed from the invoice.
- If a case is cancelled at any time after entering fabrication, the case will not be removed from the invoice.
Orders on Hold:
- When a case goes on hold, it is removed from the invoice.
- When the hold is removed, it is added to the invoice.
Monthly Submission Deadlines
For the product to be billed in the current month's invoice, the product needs to be included on the invoice (with the logic above) by 11:59 AM UTC on the last day of the month.
How Invoicing Works at Dandy - Canada
Customers in Canada receive an invoice immediately upon case delivery.
Standard Cases: Dandy invoices items such as a "Crown #3" at the time of delivery.
Multi-Stage Cases: Dandy invoices items such as "Upper Denture - Wax Rims" with the final case delivery.
Aligners: Dandy delivers all trays to the practice with an invoice for the total treatment cost.
Monthly Statements: Canadian practices also receive a monthly summary invoice containing all completed cases, carryover credits, or remaining balances.
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