Overview: Manage and update details for submitted orders in the Dandy Portal, including delivery addresses, tooth numbers, materials, and shades.
Update General Order Information
You can update the ordering doctor or the delivery address for a specific order.
Update Doctor or Delivery Address
- Log in to the Dandy Portal and select the submitted order you wish to update.
- Locate the Doctor or Delivery Address section at the top of the order page.
- Click the pencil icon next to the information you want to adjust.
- Enter the new information and save your changes.
Modify Prescription and RX Details
Use the Modify RX and instructions menu to update specific technical details of your order. Note that these changes may result in a new delivery date.
Access the Modification Menu
- Navigate to the Dandy Portal and select the order you want to edit.
- Locate the Quick order actions menu on the right side of the page.
- Select Modify RX and instructions.
Update Tooth Numbers
- Follow the steps to Access the Modification Menu.
- Select the specific item on the order that needs a tooth number change.
- Click the pencil icon next to the existing tooth numbers.
- Select the correct tooth or teeth.
- Click Next to review your changes.
- Tick the checkbox to acknowledge that these changes will result in a new delivery date.
- Click Submit Changes as New Order.
Update Material or Shade
- Follow the steps to Access the Modification Menu.
- Select the item on the order you would like to edit.
- Click the pencil icon next to the Material or Shade field.
- Select the desired material or shade from the options provided.
- Click Next to review.
- Acknowledge the new delivery date by ticking the checkbox.
- Click Submit Changes as New Order.
Update Order Preferences
- Follow the steps to Access the Modification Menu.
- Locate the Preferences section.
- Make new selections from the available dropdown menus.
- Click Next to review.
- Tick the checkbox to acknowledge the updated delivery date.
- Click Submit Changes as New Order.