Set Up Dandy Vision Scanner

The information provided in this article is intended for use by licensed dental and healthcare professionals only, for informational purposes only, and does not constitute medical or dental advice or replace clinical judgment. The treating clinician bears sole responsibility for all diagnostic and therapeutic decisions made in connection with patient care.

Overview: This guide explains how to power equipment, launch required software, and connect hardware for the Dandy Vision scanner setup.

Screenshot 2025-09-24 093642.png

Equipment Component Checklist

The Dandy Vision scanner package includes the following components:

  • Dandy Vision scanner

  • Scanner stand

  • USB-A to USB-C connection cable

  • Five mirror tips

  • Instruction manual

  • Quick start guide

Screenshot 2026-07-06 at 4.54.34 PM.pngScreenshot 2026-07-06 at 5.23.03 PM.png

Powering Equipment and Network Configuration

To perform the initial hardware setup, power on the laptop. Ensure that the laptop remains powered on throughout the entire setup and scanning process. Connect the laptop to your local Wi-Fi network.

Assemble the Equipment Cart

  1. Download or print the Cart Assembly PDF for instructions on assembling your Dandy Cart

  2. For International instructions


 

Configure the Laptop

Set up the laptop to prepare for the Chairside software installation:

  1. Connect Power: Plug the power adapter into a wall outlet and the laptop.

  2. Power On: Turn on the laptop and connect the Dell laptop to a stable Wi-Fi network.

  3. Log in: When the log in screen appears, click enter. There is no password required for login.

  4. Connect Wifi: Connect you Dandy Laptop to your wifi network.

  5. Maintain Charge: The Dandy Laptop should remain plugged in "Charging," at all times during scanning.

    • Failure to do so can lead to slow equipment and low scan quality.

Dell_Laptop_Set_Up_GIF.gif

2-2-2_20191008022228200.jpg

Launching Chairside Software

Locate the Chairside – Dandy Vision shortcut icon on the desktop screen. Double-click the icon to open the Chairside software. Follow the step-by-step on-screen configuration prompts within the Chairside software to complete the profile setup, billing setup, training preparation, and scanner configuration.

Screenshot 2026-07-06 at 5.41.42 PM (2).png

Connecting Dandy Vision Scanner Hardware

Locate the USB-A to USB-C scanner connection cable. Insert the USB-A end of the connection cable into an available USB port on the laptop. Insert the USB-C end of the connection cable into the base of the Dandy Vision scanner. Ensure both ends of the connection cable are fully seated and securely connected to ensure stable data transmission.

43LH88_AW01.jpegusba:port.jpeg

Screenshot 2026-07-06 at 6.04.05 PM.pngScreenshot 2026-07-06 at 6.04.33 PM.png

Managing Scanner Sleep Mode Behavior

The Dandy Vision scanner features an automatic sleep mode to conserve power. If there is no scanning tip attached to the Dandy Vision scanner, the Chairside software may display the scanner connection status as Disconnected. This status represents expected power-saving behavior and does not indicate a hardware malfunction. Attaching a scanning tip to the Dandy Vision scanner will automatically reactivate the scanner hardware connection.

Verifying Scanner Setup Completion

Once the Dandy Vision scanner is successfully connected to the laptop and recognized by the software, the Dandy Vision scanner configuration is complete and ready for clinical use.

Contacting Support

If you experience any issues during the Dandy Vision scanner hardware or software configuration, please contact Dandy Support at 1-866-310-8665.

 

Was this article helpful?
12 out of 22 found this helpful