Manage Full Denture Orders Using the Mail-In Option

Overview: Learn how to submit physical impressions for Full Denture orders using Dandy's pre-paid mail-in service.

Create the Full Denture Order

Before mailing any materials, you must first create a live order in the Dandy Chairside software.

1. Open the Chairside software and select New Order.

2. Select Denture (Note: Currently available for the wax rim workflow only).

3. Enter the patient information and the desired design specifications.

4. Choose the Mail Physical Impression option within the workflow.

5. Select any desired add-ons and proceed to Checkout.

Package the Impression for Shipping

Dandy provides all necessary shipping materials and covers the cost of transit.

1. Disinfect the impression: Sanitize the impression according to industry standards before packaging.

2. Seal the impression: Place the disinfected impression inside a labeled plastic bag and seal it.

3. Prepare the box: Place the sealed bag on top of the bottom foam insert in the Dandy-provided box.

4. Secure the contents: Place the top foam insert and the additional security foam piece over the bag.

5. Seal the box: Close the box and use adhesive tape to ensure it is secure for transit.

Generate and Attach the Shipping Label

You can access your pre-paid UPS Ground shipping label in two ways:

• During Checkout: Print the return label immediately after completing the order in Chairside.

• Via the Dandy Portal: If you miss the initial prompt, navigate to the specific order in the Portal to print the label and review shipping instructions.

Accepted Impression Materials

Dandy accepts a variety of materials for physical mail-ins:

• Accepted: Polysulfide, Polyether, Polyvinyl Siloxane (PVS), and Zinc Oxide Eugenol (ZOE).

• Conditional: Alginate is accepted only if it has been poured into a model form and cured.

• Important Note: Do not send custom trays or any items you expect to have returned; Dandy does not return physical trays.

FAQs

1. Who is this solution intended for?
   1. Dandy's new physical impression mail-in submission feature is perfect for doctors who use scanning workflows for Crown & Bridge, but hesitate for Full and Partial Dentures
   2. Those needing physical impressions for challenging edentulous arches or difficult cases.
2. What types of cases is the mail-in workflow available for?
   1. This solution is currently available for the following denture case types:
      - Full Dentures - - using the wax rim workflow
3. Can I use the mail-in workflow without scanning?
   1. Yes! There is no requirement to scan the impression
   2. Simply select the Mail Physical Impression option during checkout and follow the shipping instructions.
4. Do users have the option of mailing in physical impressions for submission on an ongoing basis?
   1. This solution is currently designed specifically for full denture and wax rim orders and is accessible to all customers.
   2. Case types:
      1. Dandy Full Dentures (including Immediate Dentures) - using the wax rim workflow
5. What impression trays are accepted?
   1. Dandy will accept trays that you already use in your denture workflows.
   2. Custom trays will not be provided during the pilot
   3. Trays are not to be returned
      1. Please don't send anything that you expect to be returned
6. What type of impression material does Dandy accept?
   1. Dandy accepts a range of different impression materials, including alginate (if poured into model form and cured), polysulfide, polyether, or polyvinyl siloxane (PVS), oxide eugenol (ZOE),
7. What type of impression materials are not accepted?
   1. Alginate impressions should be poured into models due to their inability to travel.
   2.  Manage Denture Fit With Correct Final Impression Materials
8. Do I have to pay to ship impressions to Dandy?
   1. No, Dandy will cover all shipping charges associated with the transfer of your impressions.
9. How do I get my impressions to Dandy?
   1. Dandy will provide participants with pre-paid shipping labels (sent individually in empty pre-packaged boxes) for UPS pickup/delivery.
10. Does Dandy provide shipping materials?
    1. Yes. We provide: Pre-paid UPS shipping labels & Protective shipping boxes with foam inserts.
11. What shipping services does Dandy offer?
    1. Standard Ground with UPS at no cost to customers.
12. Are there any sanitation steps required before sending physical impressions to Dandy?
    1. Yes. Dandy requests that impressions be sanitized before packaging/shipping per industry standards.
13. How should the impressions be packaged for shipping?
    1. Please refer to the shipping instructions provided within the ordering portal.
14. How long does it take for Dandy to receive my physical impressions once picked up from the carrier?
    1. UPS Ground or 2D Air (2-day shipping)
15. Is there a processing fee for scanning my impressions for me?
    1. Presently, this service is free, but Dandy reserves the right to charge for it in the future.
16. Are there any additional requirements for customers to leverage this mail-in workflow?
    1. Impression mail-in must first submit an order via the Dandy Chairside using the new impression mail-in workflow, which will create a live order.

17. When should I send a physical impression?

    You should only send a physical impression if you have already submitted an order via Dandy Chairside by scanning that impression using the new Impression Scanning workflow.

18. Does mailing an impression create an order?
    1. No. First, the order needs to be created utilizing Dandy's Chairside software.

Related Information

• Why Impression Material Choice Matters for Denture Fit & Function

• Contact Dandy Support