Add Existing Scans to a Dandy Portal Order

Overview: This article provides instructions for attaching existing digital scans to an order within the Dandy Portal without downloading files.

Automatic Order Cancellation Notice

Attaching existing scans to a Dandy Portal order automatically triggers the creation of a new order. The Dandy Portal processes this as a new order to ensure scan accuracy and correct processing.

• The Dandy Portal will cancel your original order.

• The Dandy Portal will provide a new, adjusted delivery date.

• Dandy will not double-charge you for the new order.

Access the Attach Scans Tool

1. Log in to the Dandy Portal.

2. Navigate to the specific order that requires scans.

3. Select the Attach existing scans button.

Select and Preview Scan Files

1. Select the specific case from which you want to pull scans.

2. Choose the specific scans you wish to use.

3. Optional: Use the preview tool to verify the scan files before final submission.

Related Information

• Cancelling and Pausing Orders