This article outlines how to navigate possible order scenarios from churned practices.
Post Termination Case Eligibility
What is Eligible
- All refabrications
- Aligner Refinements / Replacements
- Wax rim and Try-in continuation orders, leading to a final product.
What is NOT Eligible
- New Cases
- If you would like to submit new cases to Dandy after terminating, please visit https://www.meetdandy.com/get-started/
How to Continue/Refab Orders After Returning Dandy Equipment
- All continuations, and refabrications can be performed in the Dandy Portal after navigating to the patients case.
- Click the "refabrication" or "continue order" at the top of the case.
Post Termination Billing
- If a case is eligible to be billed, such as an individual partial stage (try-in, final), you will receive an invoice as normal.
- If an order is not charged, such as no-charge refabrications, then you will not be charged.