Overview: Find the standard turnaround times for all Dandy Fixed, Removable, and Extra products to manage patient expectations and case submissions effectively
General Shipping and Turnaround Rules
Dandy calculates all turnaround times using business days. Turnaround times include the time required for shipping.
- Cut-off Time: Dandy considers cases submitted after 11:00 AM EST as received on the following business day.
- Potential Delays: Holidays, supply chain disruptions, lab capacity, or extreme weather may extend turnaround times.
Fixed Product Turnaround Times
Fixed products include bridges, crowns, and implants. Turnaround times for fixed products vary based on the number of units and material types.
Crowns, Bridges, Inlays, Onlays, and Veneers (US Times)
- Zirconia (1-3 units): 5 business days.
- Zirconia (4+ units): 7 business days.
- Emax Full Contour (1-3 units): 7 business days.
- Emax Full Contour (4+ units): 12 business days.
- Gold (High noble, Noble, Non-precious): 1-3 units (7 business days); 4+ units (12 business days).
- Layered Materials (Emax Layered, PFZ, PFM): All units (12 business days).
- PMMA (Temporary): 1-3 units (5 business days); 4+ units (7 business days).
| Product | Material |
Turnaround Time US (Includes Shipping) |
Turnaround Time UK (Includes Shipping) |
| Crown |
Zirconia - Monolithic Zirconia - Translucent Aesthetic
|
5 business days 7 business days |
6 business days 8 business days |
|
Crown
|
E.max High-Noble Rich Yellow (Precious) Noble Yellow (Semi-Precious) Noble White (Semi-Precious) Non-Precious
|
7 business days 12 business days |
8 business days 12 business days |
|
Crown
|
Porcelain Fused-To-Metal (PFM) High Noble (Yellow) High Noble (White) Noble Porcelain Fused-To-Zirconia (PFZ) Layered E.max
|
All units = 12 business days
|
8 business days 12 business days |
| Crown |
PMMA
|
5 business days 7 business days |
All units = 6 business days |
|
Crown
|
NHS | Zirconia NHS | Non-Precious
|
10 business days 12 business days |
|
| Bridge |
Zirconia - Monolithic Zirconia - Translucent Aesthetic
|
5 business days 7 business days |
6 business days 8 business days |
|
Bridge
|
E.max (Lower Anterior only) High-Noble Rich Yellow (Precious) Noble Yellow (Semi-Precious) Noble White (Semi-Precious) Non-Precious
|
7 business days 12 business days |
8 business days 12 business days |
|
Bridge
|
Porcelain Fused-To-Metal (PFM)
Porcelain Fused-To-Zirconia (PFZ) Layered E.max
|
All units = 12 business days |
8 business days 12 business days |
| Bridge |
PMMA
|
5 Business Days 7 Business Days |
All units = 6 business days |
|
Bridge
|
NHS | Zirconia NHS | Non-Precious
|
10 business days 12 business days |
|
| Inlay/Onlay |
Zirconia - Monolithic Zirconia Translucent Aesthetic
|
5 business days 7 business days |
6 business days 8 business days |
|
Inlay/Onlay
|
Emax Full Contour High-Noble Rich Yellow (Precious) Noble Yellow (Semi-Precious) Noble White (Semi-Precious) Non-Precious
|
7 business days 12 business days |
8 business days 12 business days |
|
Inlay/Onlay
|
Emax Layered Porcelain | All units = 12 business days |
8 business days 12 business days |
| Veneer |
Zirconia Monolithic Zirconia Translucent
|
5 business days 7 business days |
6 business days 8 business days |
| Veneer |
Emax Full Contour Emax Layered Porcelain
|
7 business days 12 business days |
8 business days 12 business days |
Extra Fixed Services (US Times)
- Reduction Coping: Adds 1 day to restoration.
- Pink Porcelain: Adds 1 day to restoration.
- Digital Wax Up: 1-2 business days.
- Physical Wax Up: 8 business days.
-
Matrix: Adds 1 day to restoration
- Slicone
- Putty
-
Model: 6 business days
- Quadrant (Dual Arch)
- Single Arch
- Full Arch (Dual Arch)
Implant Restorations and Surgical Guides (US Times)
- Custom Abutments & Screw-Retained Restorations: 14 business days.
- Temporary Implant Crowns: 9 business days.
- Surgical Guides (Fabrication): 5 business days.
- Treatment Planning (Digital Only): 3 business days.
| Product | Material |
Turnaround Time US (Includes Shipping) |
Turnaround Time UK (Includes Shipping) |
| Restoration | |||
| Implants |
Abutment
|
14 business days | 14 business days |
| Implants | Screw-Retained Restoration (Ti-Base) | 14 business days | 14 business days |
| Implants |
Zirconia Monolithic Zirconia Translucent Aesthetic E.max Porcelain-Fused Zirconia PFM - Semi-Precious |
14 business days | 14 business days |
| Implants | Temporary Implant Crown | 9 business days | |
| Implants |
Scanbodies
|
7-10 business days | |
| Implants | Physical Model | 14 business days | |
| Implants | Screw Only | 4 business days | |
| The authentic component surcharge varies by the implant manufacturer. | |||
If required, please request in the notes:
- Extra Screw
- Gold Anodizing
- Insertion Guide
- Cementation
| Product | Material |
Turnaround Time US (Includes Shipping) |
Turnaround Time UK (Includes Shipping) |
| Surgery | |||
| Implants - Surgery |
Print Only
|
5 business days | 6 business days |
| Implants - Surgery |
Treatment Plan Only
|
3 business days | 3 business days |
| Implants - Surgery |
Tooth-Supported Bundle Tissue-Supported Bundle
|
8 business days | 8 business days |
| Implants - Surgery | Custom Healing Abutment | 9 business days | 9 business days |
Removable Product Turnaround Times
Removable products include aligners, dentures, partials, and retainers.
Aligners and Retainers (US Times)
- Finalized Treatment Plan: 4 business days after scan submission.
- Treatment Plan Revisions: 2 business days.
- Zendura Retainers: 6 business days.
- Dandy On-Demand Aligners: 8 business days after plan approval.
| Product | Plan | Aligner Number | Type Of Case | Refinement |
Turnaround Times US (Includes Shipping) |
Turnaround Times UK (Includes Shipping) |
|---|---|---|---|---|---|---|
| Aligners |
Dandy On-Demand This plan allows you to save money by paying per treatment step. |
up to 10 aligners | very mild (anterior) cases | Fee per Refinement order |
8 business days (after the treatment plan has been approved) |
8 business days (after the treatment plan has been approved) |
| Dandy 20 | up to and including 20 steps | mild to moderate cases | 1 Included | |||
| Dandy Max | more than 20 steps | mild to advanced cases | Unlimited |
| Product | Treatment Phase |
Turnaround Time US (Includes Shipping) |
Turnaround Time UK (Includes Shipping) |
|||
| Aligners | Finalized Treatment Plan |
4 business Days
|
4 business Days
|
|||
| Aligners | Treatment Plan Revisions | 2 Business days | 2 Business days | |||
| Aligners - Retainer |
|
6 business days | 6 business days | |||
Non-Aligner Retention
- Clear Retainer Essix)
- Hawley Retainer
- Lingual Wire
| Product | Material |
Turnaround Time US (Includes Shipping) |
Turnaround Time UK (Includes Shipping) |
|||
| Retainers |
Clear Retainer (Essix)
|
6 business days (single or dual arch) |
7 business days (single or dual arch) |
|||
| Retainers |
Hawley
|
9 business days (single or dual arch) |
9 business days (single or dual arch) |
|||
| Retainers |
Lingual Bar (Wire)
|
9 business days (single or dual arch) |
9 business days (single or dual arch) |
|||
Dentures and Partials (US Times)
- Full Dentures (Signature Printed/Acrylic): 5 business days.
- Full Dentures (Aesthetic Milled): 9 business days.
- Acrylic Partials (1-3 teeth): 7 business days.
- Acrylic Partials (4+ teeth): 9 business days.
- Metal or Acetal Partials: 12 business days.
- Flexi Partials: 6 business days.
- Hybrid Partials: 11 business days.
| Product | Treatment |
Turnaround Time US (Includes Shipping) |
Turnaround Time UK (Includes Shipping) |
|
Full Dentures
|
Full Dentures
Overdentures
Immediate Dentures
|
Signature
Aesthetic (Milled)
|
Signature
Aesthetic (Milled)
|
|
Full Dentures - Extras
|
Wax Bite Rims | Add 5 business days | Add 56 business days |
| Monolithic Try-In |
Signature(Printed) = Add 5 business days Aesthetic (Milled) = Add 7 business days |
Signature(Printed) = Add 6 business days Aesthetic (Milled) = Add 9 business days |
|
| Full Dentures - Add-Ons |
Cu-Sil gasket Metal framework Metal mesh Softliner |
Add 4 business days Add 7 business days Add 7 business days Add 4 business days |
Add 4 business days Add 7 business days Add 7 business days Add 4 business days |
|
Full Dentures
|
|
-10 business days -7 business days for Wax Bite Rim |
|
|
10 business days 10 business days |
||
| Partials |
Acrylic Unilateral
|
7 business days |
7 business days 9 business days |
|
Acrylic Unilateral
|
7 business days 9 business days |
7 business days 9 business days |
|
|
Acrylic Bilateral
|
7 business days | 7 business day | |
|
Acrylic Bilateral
|
7 business days 9 business days |
7 business day | |
| Partials |
Flexible Unilateral
|
7 business days
6 business days
|
7 business days |
|
Flexible Bilateral
| |||
| Partials |
Acetal Unilateral Metal Unilateral
|
8 business days
12 business days
|
7 business days |
|
Acetyl Bilateral Metal Bilateral
| |||
| Partials |
Metal Unilateral
|
8 business days
12 business days
|
12 business days |
|
Metal Bilateral
| |||
| Partials |
Hybrid Unilateral
|
11business day | 11 business days |
|
Hybrid Bilateral
| |||
|
Partials
|
|
10 business days |
Night Guards, TMJ/TMD, Bleaching Trays, and Sleep Appliances (US Times)
- Standard Night Guards (Hard, Soft, 3D-Printed): 6 business days.
- TMJ/TMD Appliances (NTI, Gelb, Anterior Deprogrammer, Dawson B-Splint): 6-7 business days.
- Bleaching Trays (Single Arch or Dual Arch): 6 business days.
- Sleep Apnea Appliances (Herbst, Dorsal): 11 business days.
| Product | Treatment |
Turnaround Time US (Includes Shipping) |
Turnaround Time UK (Includes Shipping) |
|||
| Bleaching Trays |
Bleaching Trays
|
6 business days | 6 business days | |||
| Night Guards |
|
6 business days (single or dual arch) | 6 business days (single or dual arch) | |||
| TMJ/TMD |
|
7 business days 6 business days 6 business days 6 business days |
7 business days 6 business days 6 business days 6 business days |
|||
| Sleep Apnea |
|
11 business days | 11 business days | |||