This article outlines how to mail in physical impressions and what SKUs qualify for this option.
SKUs that are available for mail-in impressions
- Crown cases that meet the following criteria:
- Single unit
- Zirconia monolithic
- Non-polychromatic
- New denture cases with no existing denture (impression must be edentulous)
- Only initial impressions can be mailed in; the remainder of the workflow will be digital.
- Overdenture cases with no existing denture (impression must be edentulous)
- Only initial impressions can be mailed in; the remainder of the workflow will be digital.
- Mail-in impressions are currently available only to US-based practices.
Design previews and live design editing are unavailable for cases with mailed-in impressions.
Impression Materials Accepted
- PVS
- Polyether
- Polysulfide
Please avoid using alginate due to the high risk of distortion during shipping.
Operational Notes
Turnaround Time: Switching to a physical impression adds 3–4 business days to total processing time due to transit and intake.
Switching to a physical impression adds 3–4 business days to total processing time due to transit and intake.
Shipping Materials: Dandy provides prepaid shipping labels. Practices must supply their own shipping boxes and shipping materials.
How to select mail-in impression in Chairside
Select impressions during order setup:
Select the applicable SKU.
Set up the case as normal.
During setup, select whether you would like to scan intraorally or mail in an impression.
Once all selections are complete, review the instructions for packaging impressions.
Complete the Rx form.
Submit the order.
Open and view the submitted order.
Click the green Print Shipping Label button.
Attach the printed label to the box.
Send the package using the designated shipping carrier on the label.
Switch to impression mode after starting a scan
If the case is eligible for mail-in impressions, click Switch Capture Method in the bottom-left corner of the screen.
Select Mail-in Impression.
Review the packaging instructions for impressions.
Complete the Rx form.
Submit the order.
Open and view the submitted order.
Click the green Print Shipping Label button.
Attach the printed label to the box.
Send the package using the carrier specified on the label.
Impression received, but unusable due to distortion
- A hold will be placed on the order until a new impression is sent or a scan has been submitted.
Refabrication
When processing a refabrication for a mail-in impression order, you must scan the patient for the refabrication. New impressions will not be accepted.