Overview: Learn which dental products require a physical return to Dandy and how to obtain order-specific shipping labels for necessary returns.
Return Unnecessary
- Most items do not need to be returned to Dandy if a remake is needed, the patient no longer wants, or broken or damaged.
- Implant abutments, parts, or analogs
- Items may be kept as patient examples or discarded.
Return Necessary
- Items containing precious alloys
- Sleep Apnea Appliances
- Items that are continuations containing a Partial Denture
Precious Alloys
- Items that contain gold or are semi-precious (ie, crowns, bridges, inlays/onays, or veneers)
- Please contact Dandy to create a Return Label for you
Sleep Apnea Appliances
- All Sleep Apnea Appliances need to be returned
- Please contact Dandy to create a Return Label for you
Items that are continuations containing a Partial Denture
- Active multi-fulfillment orders containing a Partial Denture
- Dandy generates a return label automatically in the Dandy Portal once you provide feedback on the case.
- Shipping labels are order-specific! Please ensure that the order number on the shipping label matches the and only order being placed in the envelope/box