Overview: This guide explains how to properly connect the Dandy Vision scanner to a practice laptop or All-In-One Cart, how to install the scanner tip, and how to identify normal connection behavior (including sleep mode and disconnect warnings).
Identify Connection Status
In Chairside, the scanner status may display:
- Connected (ready for scanning)
- Disconnected (no tip attached or scanner in sleep mode)
Important
- This scanner has a sleep mode feature
- If there is no scanning tip attached, Chairside may display the scanner as “Disconnected”
- This is expected behavior and does not indicate a hardware issue
- Reattaching a scanning tip will reactivate the scanner
Connect the Scanner to Laptop or Cart
Step 1 — Connect USB-A Cable
- Locate the USB cable
- Insert the USB-A end into an available USB 3.0 port on the laptop or All-In-One Cart
- Ensure the connection is fully seated and secure
Step 2 — Connect to the Scanner
- Locate the USB-C connector
- Insert the USB-C end into the scanner socket
- Push firmly until the connection is fully secured
Mount the Scanner Tip
Proper tip installation is required for scanning:
- Remove the protective lens cover before use
- Firmly attach the scanner tip onto the lens window
- Ensure the tip is fully seated before scanning begins
Important: Replace the lens cover when the scanner is not in use or during transport.
Connection Notes
- If no scanning tip is attached, the scanner may appear as Disconnected in Chairside
- Always confirm a tip is installed before troubleshooting connection issues
- A secure USB connection (USB-A to USB-C) is required for proper scanner operation
Need Help?
If the scanner remains disconnected after completing these steps, please contact Dandy Support at 1-866-310-8665 for further assistance.