Full Dentures - Mail In Option

What You Will See

• Practices can now mail in physical impressions when doing Full Dentures
• Doctors can take a physical impression using the material of your choice
  • **Dandy will not provide an impression tray or return the one that is sent

Please see the article Why Impression Material Choice Matters for Denture Fit & Function

Target Practices

• Those who want to transition to digital but haven't committed to obtaining a scanner yet
  • Ease them into digital workflows
• Those who are more comfortable using impression materials
• Practices with a high number of edentulous cases
• Solo or small group practices without in-office digital support
• Those with an elderly/complex population or their patients prefer analog techniques
• Multi-locations that haven't gone digital yet

How Do I Send My Impression

1. Place the impression in the box (Dandy will provide the shipping materials)
   1. Please disinfect the impression/impressions first
   2. Seal in a labelled plastic bag
   3. Place on top of the bottom foam
2. Place the top foam
   1. Place the additional piece of foam to secure the contents
3. Close and seal the box
4. Attach mailing label
5. Ship to us to digitize

Create order

• New order
• Denture (We only offer this for wax rims at the moment)
• Enter the patient's information and desired design
• Select the new impression mail-in option in Chairside
• Select any add-ons wanted
• Checkout

Print Mailing Label

• While Ordering in Chairside
  • The return label can be printed while ordering (at the end)

•  In the Portal (if the opportunity is missed or fails to print the label while ordering)
  • Proceed to order
  • There are two places to print the label
  • Can also review the shipping instructions

FAQs

1. Who is this solution intended for?
   1. Dandy's new physical impression mail-in submission feature is perfect for doctors who use scanning workflows for Crown & Bridge, but hesitate for Full and Partial Dentures
   2. Those needing physical impressions for challenging edentulous arches or difficult cases.
2. What types of cases is the mail-in workflow available for?
   1. This solution is currently available for the following denture case types:
      - Full Dentures - - using the wax rim workflow
3. Can I use the mail-in workflow without scanning?
   1. Yes! There is no requirement to scan the impression
   2. Simply select the Mail Physical Impression option during checkout and follow the shipping instructions.
4. Do users have the option of mailing in physical impressions for submission on an ongoing basis?
   1. This solution is currently designed specifically for full denture and wax rim orders and is accessible to all customers.
   2. Case types:
      1. Dandy Full Dentures (including Immediate Dentures) - using the wax rim workflow
5. What impression trays are accepted?
   1. Dandy will accept trays that you already use in your denture workflows.
   2. Custom trays will not be provided during the pilot
   3. Trays are not to be returned
      1. Please don't send anything that you expect to be returned
6. What type of impression material does Dandy accept?
   1. Dandy accepts a range of different impression materials, including alginate (if poured into model form and cured), polysulfide, polyether, or polyvinyl siloxane (PVS), oxide eugenol (ZOE),
7. What type of impression materials are not accepted?
   1. Alginate impressions should be poured into models due to their inability to travel.
8. Do I have to pay to ship impressions to Dandy?
   1. No, Dandy will cover all shipping charges associated with the transfer of your impressions.
9. How do I get my impressions to Dandy?
   1. Dandy will provide participants with pre-paid shipping labels (sent individually in empty pre-packaged boxes) for UPS pickup/delivery.
10. Does Dandy provide shipping materials?
    1. Yes. We provide: Pre-paid UPS shipping labels & Protective shipping boxes with foam inserts.
11. What shipping services does Dandy offer?
    1. Standard Ground with UPS at no cost to customers.
12. Are there any sanitation steps required before sending physical impressions to Dandy?
    1. Yes. Dandy requests that impressions be sanitized before packaging/shipping per industry standards.
13. How should the impressions be packaged for shipping?
    1. Please refer to the shipping instructions provided within the ordering portal.
14. How long does it take for Dandy to receive my physical impressions once picked up from the carrier?
    1. UPS Ground or 2D Air (2-day shipping)
15. Is there a processing fee for scanning my impressions for me?
    1. Presently, this service is free, but Dandy reserves the right to charge for it in the future.
16. Are there any additional requirements for customers to leverage this mail-in workflow?
    1. Impression mail-in must first submit an order via the Dandy Chairside using the new impression mail-in workflow, which will create a live order.

17. When should I send a physical impression?

    You should only send a physical impression if you have already submitted an order via Dandy Chairside by scanning that impression using the new Impression Scanning workflow.

18. Does mailing an impression create an order?
    1. No. First, the order needs to be created utilizing Dandy's Chairside software.