Overview: Learn how to connect, pair, and troubleshoot the Dandy TRIOS 5 Wireless scanner using Dandy Chairside software.
System Preparation and Adapter Connection
Locate the TP-Link wireless adapter included with the scanner equipment.
Insert the TP-Link wireless adapter directly into an available USB port on the Dandy laptop. Do not use USB hubs, docking stations, or USB extension adapters.
Position the TP-Link wireless adapter outward to form an “L” shape. Do not fold the TP-Link wireless adapter inward during scanner use.
Close all software applications on the laptop except for the Dandy Chairside software. Ensure all 3Shape software applications, including 3Shape Unite, are fully closed.
Scanner Pairing and Connection Steps
Launch the Dandy Chairside software on the Dandy laptop.
Within the Dandy Chairside software, locate the scanner connection status and select Using a TRIOS 5? Connect.
Remove the battery from the Dandy TRIOS 5 Wireless scanner to expose the serial number.
Locate the scanner serial number inside the battery compartment labeled S/N.
Enter the scanner serial number exactly as displayed, beginning with the characters 1JD, into the Dandy Chairside software text field.
Input the name Trios 5 in the scanner name field, then select Continue.
Insert a fully charged battery firmly into the base of the Dandy TRIOS 5 Wireless scanner. Allow several moments for the scanner to initialize.
Verify that a Scanner ready! confirmation message appears in the Dandy Chairside software.
Confirm that the battery icon displays in green with a valid charge percentage. If the battery percentage displays as 0%, restart the pairing process.
Select Finish to complete the scanner setup.
Hardware Troubleshooting Guidance
If the Dandy TRIOS 5 Wireless scanner does not connect to the laptop software, perform the following troubleshooting steps:
If the connection fails, then restart the Dandy Chairside software.
If the adapter is unresponsive, then disconnect and reinsert the TP-Link wireless adapter directly into the laptop USB port.
If signal drops occur, then confirm that the TP-Link wireless adapter is explicitly extended outward in an "L" shape.
If software conflicts persist, then restart the Dandy laptop and verify that all 3Shape applications remain closed.
If validation errors appear, then re-enter the scanner serial number to check for typos.
Important Scanner Connectivity Facts
The TP-Link wireless adapter must remain plugged directly into the laptop during all scanning sessions.
Dandy laptops must remain plugged into a power source during scanning and equipment setup.
Internet connection quality impacts data uploads, software updates, and AI tools, but internet performance does not directly impact scanner image capture quality.
Additional Technical Support
If the Dandy TRIOS 5 Wireless scanner remains disconnected after completing all troubleshooting steps, please contact Dandy IT Support at 1-866-310-8665 for further technical assistance.