Overview: Learn how to safely package and return your Dandy scanner, laptop, and accessories using the provided prepaid return materials.
**Excludes the All-In-One Dandy Cart
- Please contact your Account Manager or Fulfillment for return.
Equipment Return Checklists
To ensure a successful return, verify all items are included in the return package.
Dandy Trios Wired Components
The Dandy Trios Wired equipment must be neatly packed across two tiers separated by black foam. Include the following items:
One scanner wand and one protection tip
Five mirror tips and one 3D calibration tip
Two color calibration adapters and one color calibration target
One dongle (typically plugged into the laptop)
One Ethernet to USB-C converter and one Ethernet cable
One scanner pod (base)
One power cord and adapter
Dandy Trios Wireless Components
Ensure the Dandy Trios Wireless return includes these specific items:
One scanner wand and one protection tip
Five scan tips
One scanner base and one battery charger with a power cable
Three batteries
One TP-Link wireless adapter
One USB dongle (typically plugged into the laptop)
Laptop and Accessories
Laptop: Place the laptop inside the provided protective laptop mailer.
Accessories: Include the laptop power cord, power adapter, and the mouse with its corresponding dongle.
Non-Returnable Items
The equipment cart provided to the practice does not need to be returned to Dandy. The practice may keep or dispose of the cart. (not the All-In-One Dandy Cart)
Shipping Instructions
Follow these steps to complete the shipping process:
Pack Equipment: Securely pack all verified items into the 22” x 14” x 12” shipping box.
Apply Label: Place the provided prepaid UPS return label over any existing shipping labels on the box.
Arrange Pickup: Schedule a pickup directly with UPS or drop the package off at any authorized UPS location.