Overview: Access contact information and live support hours for Dandy clinical, billing, and technical support teams.
Dandy Live Support Hours
The Dandy support teams are available during the following Eastern Time (ET) hours:
Monday – Friday: 8:00 AM – 9:00 PM ET
Saturday: 9:00 AM – 4:00 PM ET
Account Billing and IT Support
Chat Support Access
Users can access the live chat feature by clicking the "Chat with us" button located in the Dandy Portal or within the Dandy Chairside software.
Phone and Email Information
- Phone: +1 (866) 310-8665
- Email: doctors@meetdandy.com
Phone Prompts
Clinical Support Options
Clinical Chat Features
The Clinical Support team provides live scan feedback within Dandy Chairside while the patient is still in the operatory. Users can also send messages to digital designers during the waxup review process in the Dandy Portal. To initiate a session, click the "Chat with us" button in the Dandy Portal.
Specialized Clinical Phone Support
For assistance with complex cases involving shade matching, material selection, or refabrications, users can call the Clinical Support Team directly. To find the direct phone number for the specific team required, click the "Chat with us" button in the Dandy Portal.