Overview: This guide helps you identify and resolve connection issues between TRIOS scanners and the Chairside software.
Identify a disconnected scanner
The Chairside software displays specific indicators when the software does not recognise a TRIOS scanner:
Homepage: A red circle with the message "Scanner not connected" appears below the Start an order button.
Scanning Pages: A red X appears over the scanner icon with the message "Scanner disconnected."
Troubleshoot Dandy TRIOS wired Ethernet connection
The Ethernet setup uses a cable connection from the scanner base to the laptop and requires external power.
Verify Ethernet connection
Check that the Ethernet cable is securely connected to the laptop.
Use the provided Ethernet-to-USB adapter if the laptop does not have a native Ethernet port.
Connect the adapter directly to the laptop rather than a USB hub.
Wait 1 minute after confirming connections for Chairside to detect the scanner.
Check scanner base light
Observe the LED on the scanner base to determine the power status:
Green: The scanner has proper power and an active connection.
Blue: The scanner has insufficient power or an unstable connection.
No light: The scanner base has no power.
Resolve power issues
Confirm the power cable is firmly connected to the scanner base.