Overview: Initiate a refabrication request through the Dandy Portal to address fit or aesthetic concerns with a previously submitted order.
Accessing the Refabrication Tool
Users can begin the refabrication process from two primary locations within the portal:
Quick Order Actions: Navigate to the Quick Order Actions menu and select Refabricate Order.
Portal Orders List: Select Orders from the main navigation, locate the specific order, and select Refabricate Order.
Selecting Products and Identifying Issues
Once the refabrication tool is active, you must specify which items require a remake and why.
Choose Products for Refabrication
If the original order contained multiple items, select the specific product that needs to be refabricated.
Document Quality Concerns
Indicate what aspects of the original product did not meet expectations.
Select the relevant issue from the drop-down menu that appears.
Select multiple items if more than one issue is present.
If the specific issue is not listed, select Other and type the details into the text box provided.
Rescanning and Documentation Requirements
The software provides guidance on whether a new scan is required based on the issue selected.