Overview: Manage case deliveries and production schedules when a dental practice is temporarily closed for vacations, holidays, or illness.
Manage Orders Currently in Production
Once an order is in fabrication, Dandy cannot hold the order. If the order needs to be delivered on a different day due to office closure, the delivery day must be changed on the shipping partner's website.
Manage Orders Currently in Transit
Dandy cannot redirect or adjust delivery dates for orders that have already shipped. Practice staff must manage these deliveries directly through the shipping partner's management tools.
Adjust FedEx Delivery Dates
To manage a FedEx shipment, follow these steps within the FedEx Delivery Manager® portal:
Sign in to the FedEx Delivery Manager® website.
Select the profile icon located in the upper right corner of the screen.
Click View/Edit Instructions under the delivery address section.
Select Vacation Hold to pause deliveries until the practice reopens.
Adjust UPS Delivery Dates
To manage a UPS shipment, follow these steps within the UPS My Choice® for Business portal:
Sign in to the UPS My Choice® Business Solutions website.
Click the View Dashboard button.
Locate the Inbound Packages section and select the View Details arrow.
Select the specific delivery to modify the delivery date or location.