Overview: Learn how to safely package and return your Dandy scanner, laptop, and accessories using the provided prepaid return materials.
**Excludes the All-In-One Dandy Cart
- Please contact your Account Manager or Fulfilment for return.
Equipment Return Checklists
To ensure a successful return, verify all items are included in the return package.
Dandy Trios Wired Components
The Dandy Trios Wired equipment must be neatly packed across two tiers separated by black foam. Include the following items:
One scanner wand and one protection tip
Five mirror tips and one 3D calibration tip
Two colour calibration adapters and one colour calibration target
One dongle (typically plugged into the laptop)
One Ethernet to USB-C converter and one Ethernet cable
One scanner pod (base)
One power cord and adapter
Dandy Trios Wireless Components
Ensure the Dandy Trios Wireless return includes these specific items:
One scanner wand and one protection tip
Five scan tips
One scanner base and one battery charger with a power cable
Three batteries
One TP-Link wireless adapter
One USB dongle (typically plugged into the laptop)
Dandy Vision Components
The Dandy Vision scanner package includes the following components: