Overview: Calibration ensures the wired Trios scanner captures dental scans accurately. Learn how to troubleshoot and resolve 3D and colour calibration failures on the Wired Trios Scanner.
Equipment Damage Inspection
You must inspect the scanner equipment for physical defects before performing any digital troubleshooting steps.
Scanner Lens Inspection Steps
Remove the scanner tip from the Wired Trios Scanner.
Inspect the scanner lens located at the end of the black tube.
Verify that the scanner lens is perfectly flush with the edge of the black tube and is not recessed or dipped.
Verify that the scanner lens is present and not missing from the black tube.
Check the scanner lens surface to ensure there are no scratches, spots, streaks, or rainbow discolourations.
Actions for Damaged Equipment
⚠️ CRITICAL: If you identify any physical damage during the scanner lens inspection, stop the troubleshooting process immediately. Do not attempt to calibrate the scanner. Contact Dandy Support for direct replacement assistance.
Calibration Issue Identification
Determine the exact type of calibration failure occurring on the Wired Trios Scanner to apply the correct troubleshooting workflow.
3D Calibration Failure
A 3D calibration failure occurs specifically during the 3D calibration process of the scanner hardware.
Colour Calibration Failure
A colour calibration failure occurs specifically during the colour calibration process of the scanner hardware.
3D Calibration Troubleshooting
Use these steps if the Wired Trios Scanner displays a 3D calibration failure message.
Reconnect the 3D Calibration Adapter
Remove the 3D calibration adapter from the scanner neck.
Firmly reseat the 3D calibration adapter onto the scanner neck.
Ensure the 3D calibration adapter is securely fitted and that no standard scanner tip is installed.
Retry the 3D calibration process on the system.
Use Alternative Calibration Surface Side B
Attach a clean mirror tip to the Wired Trios Scanner if the initial adapter reconnection fails