Overview: Learn which dental products require a physical return to Dandy and how to obtain order-specific shipping labels for necessary returns.
Returns Required
When returns are required, Dandy's Software will automatically generate a shipping label for you to return the applicable item. Returns are only required for the following items:
- Precious Alloys
- Items that contain gold or are semi-precious (e.g., crowns, bridges, inlays/onlays, or veneers)
- Nylon Sleep Apnoea Appliances
- If you are refabricating an older Acrylic Sleep Device, a return is not required.
- Items that are continuations containing a Partial Denture
Returns Unnecessary
- Most items do not need to be returned to Dandy if a remake is required, the patient no longer wants them, or if they are broken or damaged.
- Implant abutments, parts, or analogues
- Items may be kept as patient examples or discarded.