Overview: Dandy users can collaborate with lab technicians via video calls to plan complex cases, approve designs in real-time, and boost case confidence. Schedule and manage 15-minute video consultations with lab technicians to plan complex dental cases for crowns, bridges, implants, physical wax-ups, dentures, and flexible partials.
Case Planning Consultations
Users can speak with a technician about upcoming cases to determine the best clinical approach.
Access Method: Click Get Support in the top navigation bar of the Dandy Portal or Chairside software.
Booking: Select the case planning session option from the sidebar to schedule the call.
Live Design Reviews
Users can view a design on-screen and provide feedback while a technician applies adjustments in real-time.
Access Method: Book a review session while adding a Design Preview during the checkout process.
Alternative Method: Schedule a review while evaluating an existing Design Preview within the Dandy Portal.
Manage Case Planning Appointments
Schedule a Review via the Doctor Portal
Follow these steps to book a session for an existing order:
Log into the Portal: Access the Doctor Portal at practice.meetdandy.com and select the Orders tab.
Locate the Order: Find the specific case from the Order List and click the patient's name to open the Order Details page.
Open the Scheduler: Click the Talk with a Lab Technician button to launch the scheduling tool.
Select Date and Time: Choose an available 15-minute time slot from the calendar prompts.
Confirm Booking: Complete the process to receive a confirmation email with meeting details.
Schedule a Review During Chairside Checkout
Follow these steps to book a session while submitting a new order:
Add Design Preview: At the checkout screen, select the option to include a Digital Design Preview.
Place Order: Click the Place order button to submit the case.
Initiate Scheduling: On the Order Confirmation page, click Schedule a Talk with a Lab Technician when the window appears.
Book Slot: Follow the prompts to select your preferred date and time.
Join a Live Design Review Call
Follow these steps at the time of your scheduled appointment:
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