Talk face-to-face with your technician and collaborate on your design with Live Design Review -- a 15-minute video call with a technician to see your design on-screen, discuss feedback live, and watch adjustments be applied in real time. Finalize the design together, and move the case forward to fabrication.
This article outlines how to schedule, join, reschedule, and cancel your live design review appointment.
Note: Live Design Review calls are only available for crown, bridge, and implant cases. We plan to expand to other lab products in the future.
How to schedule on your Doctor Portal
Step 1: Log into your Doctor Portal
- Log in to your Doctor Portal at practice.meetdandy.com, and select the 'Orders' tab
Step 2: Locate the order from the Order List page
- After selecting the 'Orders' tab, locate the order for which you want to schedule a Live Design Review from the list.
- Click on the patient’s name to open the Order Details page for the desired case.
Step 3: Select "Talk with a Lab Technician" to begin scheduling
- On the Order Details Page, click “Talk with a Lab Technician” to open the scheduler.
Step 4: Use the scheduler to choose a date and time
- Follow the on-screen prompts to select a date and time for your Live Design Review.
- Live Design Review calls are 15 minutes long.
Step 5: Complete your booking
- Complete the scheduling process.
- You’ll receive an email confirmation with the meeting details.
How to schedule at Checkout on Chairside
Step 1: At Checkout, add a Design Preview to your order
- At Checkout, select the option to add a Digital Design Preview to your order.
Step 2: Select "Talk with a Lab Technician"
- After adding Design Preview to your order, select "Talk with a Lab Technician" to schedule your Live Design Review call.
- Note: you'll be prompted to schedule your call after you place your order.
Step 3: Place your order
- Select the 'Place order' button to submit your order.
Step 4: Schedule your Live Design Review
- On the Order Confirmation Page, a scheduling window will appear for you to book your call.
- Click “Schedule a Talk with a Lab Technician” to begin scheduling your session.
- Follow the prompts to select a date and time for your Live Design Review.
- You will receive and updated email confirmation the with new appointment details.
How to join your Live Design Review call
At the date and time of your Live Design Review, you will need to access your Doctor Portal to join your video call.
Step 1: Log into your Doctor Portal
- Log in to your Doctor Portal at practice.meetdandy.com.
Step 2: Select the 'Orders' tab
- Log in to the portal on the web browser
- Navigate to the 'Orders' tab to view all of your submitted orders.
- Locate the order related to your Live Design Review call.
- Click on the patient’s name to open the Order Details page for this order.
Step 3: Select “Join with Google Meet”
- At the scheduled date and time, click the “Join with Google Meet” button in the Order Tracker on the Order Details page.
- This will automatically take you to the video call for your appointment.
How to reschedule your Live Design Review call
Step 1: Log into your Doctor Portal
- Log in to your Doctor Portal at practice.meetdandy.com.
Step 2: Select the 'Orders' tab
- Navigate to the 'Orders' tab to view all of your submitted orders.
- Locate the order related to your Live Design Review call.
- Click on the patient’s name to open the Order Details page for this order.
Step 3: Select the 'Reschedule' link
- In the Order Tracker, click “Reschedule”.
- Follow the prompts to select a new date and time for your appointment.
- You will receive and updated email confirmation the with new appointment details.
How to cancel your Live Design Review call
Step 1: Log into your Doctor Portal
- Log in to your Doctor Portal at practice.meetdandy.com.
Step 2: Select the 'Orders' tab
- Navigate to t he 'Orders' tab to view all of your submitted orders.
- Locate the order related to your Live Design Review call.
- Click on the patient’s name to open the Order Details page for this order.
Step 3: Select the 'Cancel and resume order' link
- In the Order Tracker, click 'Cancel Appointment and resume Order' to cancel your appointment.
Frequently asked questions (FAQs)
What does "Free Early Access" mean?
"Free Early Access" means that Live Design Review is currently being offered as a free service with early access begin given to customers for a limited time.
How long are appointments?
Live Design Review appointments are 15 minutes.
Where do I go to start my Live Design Review call? It's my scheduled time.
At your scheduled time, follow these steps:
- Log into your Doctor Portal.
- Navigate to the Order Details page of the case for which you scheduled a Live Design Review.
- Click “Join with Google Meet” in the Order Tracker to start your video call.
- Your Dandy lab technician will join automatically and begin working on your design.
You can join the call from any device that supports video call functionality.
What types of cases can I schedule a Live Design Review for?
Currently, Live Design Review is available for crown, bridge, and implant cases with plans to expand to other lab products in the future.
Please note, LDR is not available for PFM or PFZ fixed products at this time.
We plan to expand to other lab products in the future.