Ensure you have spoken to your Dandy Account Manager before attempting to return the equipment. Dandy will send your practice return materials to ensure the equipment is safely packed and ready to ship.
Included in The Return Package
- Equipment checklist
- A 22” x 14” x 12” shipping box
- A prepaid UPS return label
- A laptop mailer for laptop protection
Trios 3
The Trios 3 box should contain the following items, neatly packed across two tiers separated by black foam:
- Scanner Wand
- Protection tip
- 2 Color Calibration adapters
- Color calibration target
- Dongle (plugged into the laptop)
- Ethernet to USB-C converter
- Power cord and adapter
- Scanner Pod (base)
- 3D calibration tip
- Ethernet cable
- 5 Mirror tips
Trios 5
Ensure the Trios 5 box includes:
- Battery charger with power cable
- Batteries (3)
- Scan tips (5)
- Scanner wand
- Scanner base
- Protection tip
- TP-Link Wireless Adapter
- USB dongle (plugged into the laptop)
Dandy Laptop and Accessories
- Laptop with power cord and adapter
- Mouse and dongle
Cart
The cart provided to your practice does not need to be returned. You may keep it or dispose of it as you see fit.
Completing Your Return
Once you've securely packed all equipment, you are responsible for either scheduling a pickup with UPS or dropping off the package at a UPS location. Use the provided return label to cover the previous one on the box.
Need Assistance?
If you have any questions or need further assistance with your return, please don't hesitate to contact us at 914-402-9354 or email cxbilling@meetdandy.com. We're here to help make this process as smooth as possible.