How Do I Return My Dandy Equipment?

We're sorry to see our partnership come to an end. To assist you in returning your Dandy equipment promptly and avoid any additional charges (up to $30,000), we've prepared this comprehensive guide.

Included in Your Return Package

  • Equipment checklist
  • A 22” x 14” x 12” shipping box
  • A prepaid UPS return label
  • A laptop mailer for laptop protection

Packing Your Trios 3

Your Trios 3 box should contain the following items, neatly packed across two tiers separated by black foam:

  • Scanner Wand
  • Protection tip
  • 2 Color Calibration adapters
  • Color calibration target
  • Dongle (plugged into the laptop)
  • Ethernet to USB-C converter
  • Power cord and adapter
  • Scanner Pod (base)
  • 3D calibration tip
  • Ethernet cable
  • 5 Mirror tips


Packing Your Trios 5

Ensure the Trios 5 box includes:

  • Battery charger with power cable
  • Batteries (3)
  • Scan tips (5)
  • Scanner wand
  • Scanner base
  • Protection tip
  • TP-Link Wireless Adapter
  • USB dongle (plugged into the laptop)

Trios 5 box inside.png

Dandy Laptop and Accessories

  • Laptop with power cord and adapter
  • Mouse and dongle


The cart provided to your practice does not need to be returned. You may keep it or dispose of it as you see fit.

Completing Your Return

Once you've securely packed all equipment, you're responsible for either scheduling a pickup with UPS or dropping off the package at a UPS location. Use the provided return label to cover the previous one on the box.

Need Assistance?

If you have any questions or need further assistance with your return, please don't hesitate to contact us at 914-402-9354 or email We're here to help make this process as smooth as possible.

Was this article helpful?
0 out of 0 found this helpful
Live Support Hours
Monday - Friday: 8 am - 9pm ET Saturday: 9 am - 4 pm ET
Chat With Us
By clicking here and logging into your account on the Dandy Portal.
Call Us
At (267) 310-3332 or tap here to call us on your mobile phone.