How to Reset Your Password in the Dandy Portal

Resetting your password and setting up your primary user in the Dandy Practice Portal is a straightforward process. This article will walk you through each step, ensuring you can quickly regain access to your account and create a primary user profile. This process is essential if you have not received or lost your onboarding email or need to recover your account.


To complete this process, you will need access to the following: 

  • The primary email address inbox.
  • The primary user’s mobile phone (to receive an SMS).

Note: The primary email address and mobile phone number are usually from the person who signed the contract. 

Step 1 - Submit Your Email for Password Reset

  • Visit the Dandy Practice Login Page.
  • Click on 'Forgot password?' at the bottom of the page. This will redirect you to the password recovery page.

  • Enter your primary email address and click 'Continue.' to get the following confirmation.

Step 2 - Access Password Reset Email

  • Check your email inbox for a message from Dandy with the subject “Forgotten Password Reset” and click on the Reset Password link provided.

Step 3 - Create a New Password

  • Once redirected, type your new password, confirm it, and then submit your changes.

If you are a first-time user who has either lost or not received your onboarding email, please continue to step 4 below. 

Step 4 - Set up Your Primary User

  • After resetting your password, you'll be prompted to set up the first user account linked to the primary email address.
  • Enter the primary user’s mobile phone number, which will be used for SMS verification.
  • Enter a password, which will be used when SMS verification is unavailable. 

Step 5 - Verify Your Mobile Phone

  • Await an SMS from Dandy containing a six-digit verification code.
  • Enter this code on the verification screen and press 'Enter' to finalize the setup of your portal and primary user. 


Congratulations! You've successfully reset your password and created your primary user account in the Dandy Practice Portal. If you encounter any issues during this process or have further questions, please contact us for assistance. Our support team is dedicated to providing the help you need to ensure a seamless experience with our platform.

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