How to Leave Order Reviews

This article describes how to leave a review on a recently completed case.

If you wish to edit or add order information to an ongoing case please reference: Editing Order Details in Dandy Portal.

Finding the case you wish to review

Navigate to and make sure you are signed in.

On the side bar (image below) select the row 'Needs order feedback'.

You will then see a list of all cases that have not yet been reviewed.

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Reviewing your case

Once you find the case you wish to review. Select 'Provide order feedback' in the bottom right of the cell. You will then be brought to a new screen where you select the product you wish to review. 


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1-5 star rating

Based on the outcome of your case, rate the case between 1 and 5 stars. Select the number of stars.

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Provide more feedback

Depending on how you rate the case, we may ask you for more feedback. Below are examples of two screens you may see after giving your 1-5 star rating.

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Submit your feedback

On the feedback screen, you will see a 'Next' or 'Submit' button. Select 'Next' to review another product from your case. Once you are finished, select 'Complete'.

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