This guide explains how to add and manage Digital Design Previews during the checkout process in the Dandy Portal. Design Previews provide a digital glimpse of your order before fabrication.
- Note: To learn more about Design Previews, head to our article, Understanding Design Previews in the Dandy Portal.
Adding a Design Preview During Checkout
Step 1 - Selection
During order confirmation, you'll encounter the Design Preview menu. Choose whether to add a Digital Design Preview.
Step 2 - Confirmation
If selected, the Place Order menu will indicate the ETA for the design preview and the physical product.
- Note: The physical product's ETA depends on the timely approval of the design preview.
The order confirmation screen will again state the ETA for the design preview and the anticipated arrival of the physical product.
- Note: If the order is a split order, the confirmation screen will communicate delivery ETAs for all products involved in this order.
Tracking Design Previews
The order tracker in the Dandy Portal indicates the expected date for the design preview.
- Note: An email reminder is sent when the Design Preview becomes available.
Design Preview Deadlines
From the Dandy Portal homepage, Click 'Open design preview' to approve or reject the proposed design.
Note: The order tracker shows the remaining days to approve or reject the design preview.
If no action is taken by the deadline, fabrication begins to avoid delays.
Review Design Previews
The video below shows how you will be able to provide feedback on the Design Preview.
The Design Preview will follow one of three paths once it's delivered.
Path 1 - Acceptance by the Provider
If the Design Preview is accepted, a confirmation screen appears that will display your estimated delivery date for the physical product.
Path 2 - Rejection by the Provider
If the Design Preview is rejected, an alternate screen will display the delivery date of the new design preview.
Path 3 - No Action by the Provider
If no action is taken by the deadline, the order proceeds to fabrication, and a notification displays the estimated delivery date of the physical product.
Understanding and efficiently managing Digital Design Previews ensures your orders align with your expectations and patient needs. The Dandy Portal's integrated tools make this process seamless and user-friendly.