Resolving Connection Issues with Your Medit Scanner

This guide outlines the steps to troubleshoot and resolve issues when your Medit scanner shows as disconnected.

Recognizing the Error Message

Various error messages may indicate the 'scanner disconnected' error in Medit Link/Medit Scan. We have provided pictures of the messages below: 

The scanner is turned off



Connection failed


Step-by-Step Troubleshooting Process

Step 1 - Check Hardware Connections

  • Ensure all wires are securely connected.
  • Verify that the medical adapter has a green light, indicating sufficient voltage.
  • Hold down the power button on the back of the scanner for 1-2 seconds. A blue light should appear at the front of the scanner, indicating it's powered on.

Note: If the hardware is connected properly, but the scanner still shows as disconnected, proceed to the next step.


Step 2 - Access Device Manager

  • Navigate to the Start menu on your computer.

Screen Shot 2023-11-19 at 3.09.33 PM.png

  • Type 'Device Manager' and select it from the options.

Screen Shot 2023-11-19 at 3.10.28 PM.png

  • In the Device Manager, look for 'Medit Devices', which will be its own category, and 'Medit Controller', which will likely fall under 'Ports'.

Screen Shot 2023-11-19 at 3.11.52 PM.png

Note: If these devices do not appear in the list, follow the below steps:

Step 3 - Check USB Connection

  • Try connecting the scanner to a different USB port. 
  • If the problem persists, Contact Dandy IT Support for further assistance.
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