Why is my Trios 3 Scanner Warm?

The Trios 3 scanner has a built-in warming mechanism designed to prevent the fogging of the mirror located inside the scanning tip.

Steady State

It is expected that the scanner will be in a warm state anytime scanning software is used. There is no risk of damage by leaving the scanner in a warm state for a prolonged period of time. 

Feels Too Hot

Because the scanner heats to a consistent temperature, if the ambient temperature in your office is cooler than usual, the scanner may appear warmer. However, if the scanner ever becomes too hot to hold or touch, you should reach out to our Support Team.

  • Check out our Contact Us article for more details on how to reach our Support Team.
Was this article helpful?
1 out of 2 found this helpful
Live Support Hours
Monday - Friday: 8 am - 9pm ET Saturday: 9 am - 4 pm ET
Chat With Us
By clicking here and logging into your account on the Dandy Portal.
Call Us
At (267) 310-3332 or tap here to call us on your mobile phone.