How to edit orders after submission

Edit shade, material, tooth number, notes and preferences directly in Portal or Chairside


Important notes:

  • If your order is already in design or fabrication, your edits will be processed as a new order in order to give you the most accurate adjusted delivery date. Your original order will be cancelled; you will not be double-charged for placing a new order.
  • Changing materials for orders already in design or fabrication may result in delays and/or pricing adjustments. 
  • This feature is not yet available for aligners, dentures, or multi-fulfillment partials.
    • If you have edits to these product orders OR your edit is not related to shade, material, tooth number, notes, or preferences, please request edits through our support teams at this time.


  • Dandy now provides the functionality to make edits regarding shade, material, tooth #, notes and preferences all in one place.
  • You can navigate to the order page and click on the “Edit items” button to start the process.

Steps to edit tooth number, shade, or material:

  1. Navigate to the order you would like to edit in Portal or Chairside. 
  2. Click “Edit items” at the top of the Order detail page.

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  1. Select the items you want to edit and select “next.” 

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3. Use the pencil icon to make necessary changes to shade, material, or tooth #. You can also adjust your preferences for this order or leave an additional note.

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4. Once you have made your edits, click Next to review your changes. 

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5. Lastly, tick the checkbox to acknowledge your changes will result in a delayed to your order delivery, and then click Submit Changes as New Order. 

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You can view the updated delivery date and changes made in the Dandy Portal. You can also view the original cancelled order by clicking "View Original" on the left panel. 

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