How Billing Works at Dandy

Dandy provides both a monthly invoice and billing summary on the 1st of each month. The information in this article explains the difference between these pieces of correspondence, how to access your invoice and billing summary, and the timeline for auto-payments.

Monthly Invoice:

The monthly invoice is made available on the 1st of each month and reflects all activity of the previous month. This invoice is accessible via the Dandy Portal. Click here for a video tutorial on how to find your practice's invoice.

Monthly Billing Summary:

The monthly billing summary is emailed to the contact that you have listed on file in the Dandy Portal. The emailed billing summary includes an itemized view of all orders submitted in the previous month as well as any remaining balance due to Dandy if the contractual minimum was not met. Dandy bills by the date an order is placed and not the date the order is shipped.

Additional Billing Information:

Dandy provides practices with 7 days to review their monthly invoice before we auto-charge the balance due. This charge is applied to the payment method on file on the 8th each month. Click here for a video tutorial on how to update your practice's payment information.

If you have any remaining questions about billing or your account, please contact your Account Manager. Click here for information on how to get in touch with us!

Keeping Your Financial Account Information Secure:

Dandy never stores your financial account information. Details such as ACH bank account information or credit and debit card numbers are passed directly to Stripe, our payment processor. Stripe is a certified PCI Service Provider Level 1, which is the most stringent level of certification available in the payments industry. Learn more about how Stripe protects financial account information here.

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