Overview: Chairside software continuously monitors network connections to ensure optimal performance. This article explains how to identify and resolve Offline and Critical Upload Speed alerts.
Identify Chairside Network Alerts
Chairside displays alerts when upload speeds reach a critical level or when the internet connection is lost. These alerts help users understand potential performance delays during scanning or case submission.
Resolve Offline Status Alerts
The Offline alert indicates that the device is not connected to the internet. Users can still scan while offline but cannot submit cases until the connection is restored. Note that Chairside cannot be started if the device is already offline.
Verify that Wi-Fi is enabled on the device.
Restart the router or modem to refresh the network connection.
Contact the internet service provider if other devices in the practice are also offline.
Return to Chairside and confirm that the Offline alert has cleared.
Resolve Critical Upload Speed Alerts
The Critical Upload Speed alert occurs when the network upload speed drops below the required functional threshold. While Chairside remains functional, users may experience slower performance and extended upload times.
Continue scanning, but expect longer processing times for cases.
Test the current Wi-Fi speed; Dandy recommends a minimum speed of 15+ Mbps for optimal performance.
Contact an IT provider or internet service provider to upgrade the network if speed remains low.